Thank you so much for the kind words regarding the staff being wonderful. I have also looked into the time delays for your wife which range from 5 minutes - 25 minutes from the scheduled call time. While we do endeavour to work to the exact times, it can be challenging if a client has additional support needs or there is particularly heavy traffic due to weather, etc. Regardless, we always look very carefully into client feedback and really appreciate the time you have taken to review our homecare service. Private homecare and live-in care with us is always available as an option too.