Dear Susan, thank you so much for your kind and thoughtful feedback. We are truly honoured that your daughter feels relaxed and comfortable with our caregivers so quickly, especially given her hesitancy in forming new relationships. It's wonderful to hear that she enjoys engaging with the team and feels confident enough to participate actively in her care process. We understand the importance of building trust, especially after a previous negative experience. Your acknowledgement of our thorough care support plan and the spot-checks we conduct means a lot to us. Ensuring that both clients and their families feel safe and supported is at the heart of what we do. Thank you for trusting Blue Angel Care. Kind regards, Blue Angel Care.