Thank you so much for your lovely review! It really means a lot to hear such positive feedback. We completely understand that timing can sometimes be tricky, and we're always working hard to improve in that area. Your kind words about our carers and the work they do are truly appreciated-they put so much heart into supporting each customer, and it's wonderful to see that recognised. Thank you again for your support and for taking the time to share your thoughts-it really does make a difference to us!