Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our services reduce or cease completely. We know we have done our job! Regarding our ability to commence service quickly, this is largely a feature of us always having capacity as a truly person centred provider and then consistency service and the care team allocated is so important. Thank you again, this review will mean a lot to the carers involved.