Thank you so much for your heartfelt commendation. It's truly wonderful to hear about the exceptional care and kindness shown by the teams at Lotus Rotherham. Your words highlight the dedication and compassion that often go unnoticed in the care sector, and we're sure this will mean a great deal to them. We're especially pleased to hear that your mum feels heard, cared for, and happy in their hands. It's a testament to the difference they are making in her life. Your recognition of their efforts, especially in challenging weather and amidst your own health concerns, speaks volumes about their commitment. We're also glad to hear that your mum feels heard, valued, and happy in those small moments, like doing her hair and finding something she appreciates. This will be passed to the Team.