Thank you for your feedback. Our records show that we have been supporting your mother since 2023. The care package started with one care worker which you were satisfied with and we received no complaints from you. In 2024 your mother's care package was reassessed and it was concluded that a second care worker was needed on the contract. You disagreed with this. Our records show that our Care Managers had several conversations with yourself to organise a suitable programme of care for your mother, but ultimately you decided not to progress with our recommendations. We pride ourselves on the high quality of care and support delivered by our carers and we were sorry to not be able to find an agreeable solution on this rare occasion.