Thank you so much for your kind words and for sharing your mum's experience with us. We're delighted to hear that she feels comfortable with our carers and enjoys their visits. It's so important to us that she feels supported and has a positive start to her day. We appreciate your feedback regarding the timing of visits. We understand how important routine can be, especially for those who struggle with sleep. While we do our best to keep visit times as consistent as possible, there can sometimes be variations due to scheduling. That said, we'd love to discuss this further and see if we can find a solution that better suits your mum's needs. Please feel free to get in touch with our office and we'll do our best to accommodate her preferences. Thank you again for your feedback, we truly value it.