Thank you for your feedback. We're delighted to hear that you find our carers mostly very friendly and that they engage well with the service user. It's also great to know that you've had a positive experience with our office team and invoicing process. We really appreciate your comments regarding the use of disposable items and we will take this on board to ensure greater care and efficiency in their use. Your feedback helps us improve and we're always looking for ways to provide the best possible care while being mindful of costs and resources. If you ever have any concerns or further suggestions, please don't hesitate to get in touch, we're always here to listen and improve. Thank you again for your support.