Our carers are indeed lovely and we would disagree with your review as our carers do deliver excellent person centred care. This must be true as you asked some of our care staff to work for you directly. Continuity of staff on the package was 90% at the time the service was ended by yourself, but as approval of new staff by yourself on the package had proved problematic we could not therefore build up a staff team and cover the full package, this also meant sickness cover was very hard. The breaching of professional boundaries between yourself and the carers, ultimately offering to employ them direct led to difficulties and we completely understand it is sometimes difficult to respect or understand the need for these boundaries. We did try to restore the service after this issue however it was your decision to serve notice, a decision we obviously respected. In light of this we believe this is not actually an objective review of our care service.