Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.