We take all feedback seriously and are committed to providing the highest level of care and support to our customers. As Care Experts, our role is always to provide compassionate and professional care, and we must clarify that our actions were taken solely in the best interests of the vulnerable individual involved, prioritising their safety and wellbeing first and foremost, and in response to their request for help.We are not able to discuss individual specifics on a public forum such as this website as it would break customer confidentiality. Normally we encourage the reviewer to engage with us directly to resolve any issues. Unfortunately, in this instance this has led to harassment from the reviewer, which we have sadly had to report to the police.