Thank you for your review, I'm sorry you feel let down with management, I believe the service your wife received was consistent with regular carers being sent and her needs being met. As you are aware carers are entitled to annual leave and days off so the same 2 carers cannot ever be guaranteed. I have checked our complaints register and cannot see a complaint was made. We would have welcomed you to use our complaints procedure that is kept in your home file. Again I am sorry you have felt the need to leave this review as I believe your wife was looked after well by all staff at Charter Care. Good Luck with your new agency.