Thank you for sharing your concerns. We are truly sorry to hear about the challenges you and your mum have faced. This is not the standard of care we strive to provide, and we take your feedback very seriously. We have passed this matter to our Nottingham branch manager for further investigation. Your feedback is essential in helping us address any issues and improve our service .If you have any additional information you would like to share, please don't hesitate to contact us directly at 01158 280103.