Whilst we are saddened to read your feedback we thank you for sharing your concerns, we take all feedback seriously and are committed to maintaining the highest standards of care. Please rest assured that all our staff undergo a rigorous recruitment process and Induction training to ensure they provide safe & compassionate care. We also have strict accountability measures in place with ongoing supervision and regular assessment to uphold our commitment to quality service. We welcomed the opportunity to discuss your concerns in more detail which have since been resolved & please feel free to contact us anytime in the future on the direct number provided and we will do our best to address the issues and improve your brothers experience.