Thank you for your feedback. We are sorry to hear about your experience and take your concerns seriously. At Immerse Care, we are committed to high-quality care and continuous improvement. Your concerns have been escalated, and a team member will contact you soon. Regarding skipped shifts, our records show they were cancelled at your request and banked for future use. We adjusted to your preferences by changing carers over nine times to find the best fit for you. Management also took immediate action on other concerns, reprimanding staff and providing further training. Any broken items were reimbursed by the company or the carers responsible. We understand that change can be difficult when building relationships with carers. We encourage open discussions to resolve concerns and regret that you felt otherwise. Our team remains committed to delivering quality, personalised care while balancing service delivery needs.