Thank you for your kind review. We are glad to hear your mum gets on well with the carers and they carry out the jobs with efficiency and politeness, and that she looks forward to their visits. As you have said, holiday and sick leave cover, as well as other unpredictable circumstances such as car problems, can increase the amount of carers your mum sees, especially with a female-carer only, 3 visits daily package of care. However, all of our carers wear ID badges to help people recognise their names, and our client portal can help clients and/or advocates to see their rota live. Thank you again!