Thank you very much for taking the time to leave this Review. We try to ensure that whenever we receive an enquiry regarding support, we respond as soon as possible and aim to get out to meet individuals in person to discuss the support they need. This allows us to devise a person-centred bespoke care plan to inform our care team. We are driven to understand and listen to individuals' care needs, so we can identify the correct member of our team to support to ensure a high level of care is provided. I am so pleased that you feel our carer team have been "first class" and will pass this on to them so they are aware.