Thank you for sharing your feedback. We truly appreciate your honesty, as it helps us improve the care we provide. We're glad to hear that many of our carers have met your expectations, but we sincerely regret the concerns you've raised regarding dementia care, personal care, and schedule consistency. Ensuring the highest standard of support for your husband is our priority, and we understand how important routine is, especially when it comes to medication and daily care. Please know that we take your concerns seriously and will review our processes to improve consistency and communication. We would love the opportunity to discuss this further and work towards a solution that better supports you and your husband.