We appreciate your feedback on the care provided at our Oice Scarborough branch. We regret the negative impact on your family and have taken your concerns seriously. Despite addressing your initial complaint with the Community Nurse, we acknowledge significant shortcomings in care. Our staff has undergone additional training following your feedback, aiming to enhance our services and meet the standards of care we strive for. Your detailed account has highlighted areas for improvement, and we are committed to learning from this experience to prevent similar occurrences. Your insights are essential for us to provide dignified and personalised care to all individuals under our supervision. We apologise for any distress caused and appreciate your feedback guiding us to deliver better care. Thank you for allowing us to address your concerns constructively. Regards, Enock