Thank you so much for your lovely feedback. We're really pleased to hear that your mum has become more comfortable with care and that our team has helped her feel at ease-that's exactly what we aim for. It's great to know that the consistency of a core team and strong communication have made a positive difference. Thank you also for your helpful suggestion about name badges-we'll remind all carers to wear them so it's easier for your mum to remember who's who. We really appreciate your support and feedback.