Thank you for your review, our team has already reached out to you. We are committed to delivering the highest quality care. Our Care Professionals complete City & Guilds-assured Dementia Training, however we recognise that everyone has their own Dementia Journey which is why our office team includes individuals with enhanced Dementia experience to guide our team, clients, and families. We always aim to be responsive to changing needs and note that the care plan changes were made within the requested timeframe. Our Care Professional Leaders support Care Professionals directly in clients' homes whenever needed and when we are informed of concerns, we can respond very quickly and proactively. We work hard to match our clients and care professionals however if a match isn't working, we are able to make changes to the client's team. We also follow Department of Health guidelines to ensure client safety and care professionals are either off work or wear PPE as directed by this policy.