Thank you for you review, as you are aware the complaints relating to your property, should be made directly to the landlord of the property not to Sterling Care Group. (lock on door, mould etc) We will also feed this information to the landlord however we do believe this matter was resolved. We will contact the landlord to discuss this in more detail. As the service is independent living, all tenants are made aware prior to move in they would require all essentials such as crockery, bed linen and groceries, as it is not a care home and all tenants have access to their own finances to purchase these items. However, we do ensure tenants have a duvet, towel and supported to access clothes and food parcel's if they arrive with nothing. We will continue to investigate this complaint.