Thank you for your feedback and for taking the time to share your experience with NACS West Care. We are delighted to hear that you find our staff friendly and willing to help. Providing compassionate and high-quality care is at the heart of what we do. We also appreciate your constructive comment regarding clearer communication for clients with hearing difficulties. Your feedback is invaluable, and we will ensure our team receives further guidance on effective communication strategies to better support all individuals in our care. If you have any further suggestions or concerns, please feel free to reach out. Your input helps us continue to improve and provide the best possible service. Thank you, Nacs West Care.