Thank you for the review and for the opportunity to evidence we have learned lessons. Understandably your father wasn't himself following the temporary care being provided to him. While you were on holiday his routine was changed and he became very unsettled and agitated - indicated by the challenging behaviours staff had to manage, such as lashing out, hitting, biting and spitting. I am sorry to learn your father contracted e-coli, and I can confirm, the two staff in question, who allowed food to cool to room temperature and then allowed him to eat one bite of this before removing it from him, were removed from home care provisions. All Home Care staff, have been retrained in hydration and nutrition, and subsequent competency assessments and observational supervisions have evidence that lessons have been learned. Both Leeds and Bradford Local Authorities Safeguarding teams have confirmed that lessons have been learned, and that no future risk will be posed to other customers.