Hi Jacqueline and thank you for your feedback. We are sorry that you were not satisfied with your experience, but feel it is important for us to clarify some points. Our team are trained to follow professional care standards, including the use of appropriate PPE, which is a strict requirement. If there were any concerns regarding service delivery, we always encourage open communication so that we can address them immediately. We also want to note that your concerns were acknowledged and addressed at the time, including waiving the invoice as a gesture of goodwill. Given that resolution was reached, we are disappointed to see this review misrepresenting the outcome. We remain committed to providing quality care and would be happy to discuss any outstanding concerns. Please don't hesitate to reach out to us directly.