We are deeply sorry for your loss and sincerely regret that you were not informed in time to be with your father. We understand how distressing this must have been and appreciate you bringing this to our attention.At Bluebird, we are committed to providing the highest standard of care, and we take your concerns very seriously. While we are pleased to hear that your father enjoyed the company of our carers, we recognize that communication in urgent situations is critical. We are reviewing our processes to ensure that next of kin are always contacted promptly and correctly in such circumstances.Your feedback is invaluable in helping us improve our service, and we truly appreciate you sharing your experience. If you would like to discuss this further, please do not hesitate to reach out to us directly.