Dear Gordon, Thanks for taking the time to share your experience with us. I will share this information with the Branch and regional team so that they can review your feedback. Your feedback is valuable, and I am disappointed to hear your experience has not been as we would expect it to be.  We have a dedicated team who you can also reach out on 01789 767192 or customerexperience@helpinghands.co.uk who can discuss your feedback in more detail. Thanks once again for taking the time to share your experience. Best regards, Sam