Thank you for taking the time to share your experience. It's great to hear that you've had such a positive start with Home Instead Stockport and that our team has made a good impression. We're really pleased that your mother-in-law has been treated with kindness and respect and that communication has been smooth throughout.We appreciate your feedback about the Accounts team and understand that email interactions can sometimes feel more transactional. We'll take that on board as we always look for ways to improve.We also understand that value for money is a personal consideration, and we're grateful that you feel the quality of care reflects the cost. If there's ever anything more we can do to support you and your mother-in-law, please don't hesitate to reach out.