Dear MS, Thank you for your feedback. We take all concerns seriously and strive to provide the highest standard of service.We would like to clarify a few points: 1.Punctuality: Our records confirm that our team arrived at the agreed times, and we have no records of missed appointments without prior communication.2.Billing Accuracy: Our invoicing records show that all charges were correct and in line with the agreed-upon rates. I understand that has now been clarified with you by our accounts department. 3.Cleaning Service: Our assigned cleaner and Field Care Supervisor confirm that cleaning was carried out to professional standards, following agreed tasks. We encourage clients to raise any concerns during or immediately after the service so we can address them promptly. We are always open to constructive discussions and encourage you to contact us directly at 01689 825 305 so we can resolve any outstanding concerns. Best regards