I am really sorry to hear about your recent experiences. I can assure you that we do not keep any differences amongst our service users. We have  always ensure right support and care is delivered at all times without any compromise. Your feed back is really important to us and I shall ensure any disagreement you may have gets addressed asap. My team is always available for you to get in touch and raise any concerns or issues you may have. My team will ensure to come and see you so that difference can be ironed out. I am positive that your opinion will change following our meeting.