Again, I apologise for the incident that happened on 16th Feb. Just to clarify that at no point did I ask if the carer was OK and I never asked if the carer was having problems at home. This is an inappropriate question to ask a customer about my employee. I rang you but you did not pick my calls, I texted and you replied your anxiety is over the roof, that I should speak to your mum. I rang your mum again, apologised but she insisted she does not want to see any carer from the company. She said she will take some time off work to support you, I was told to stop the care. The carer went back to get the folder, she was told they don't want to see any more black faces in the house. The carer worked with you for over 13 months, working 6-8 hours daily, six days a week and we've never received any complaint. It is against our code of conduct for staff to sleep on duty. The carer reported she was unwell, still not an excuse, we're dealing with the issue. Again, I apologise for any inconvenience caused.