Dear Cherryl,Thank you for taking the time to share your feedback - both the positive and the concerns.I'm really pleased to hear you were happy with the evening service and found the carers polite and efficient. I'll make sure your kind comments are passed on to the team.I'm also very sorry to hear about the delay with the morning visits and fully understand how important it is for your husband's catheter care to be managed promptly. Your concern is absolutely valid, and I sincerely apologise that the timing was not as expected.Please be assured we take your feedback seriously and will do everything we can to prevent this from happening again.If there's anything else you'd like to discuss further, please don't hesitate to get in touch.Warm regards,ReginaBetter at Home Care UK