Thank you for the feedback. There were theething problems as this was a new client. Timing was an issue to start with but this improved with carers sticking to leeway times incase of delays. We investigated the issue, carers did not pour any faecal water down the sink and verbal feedback given to daughter. Our carers reported some forms of abuse, verbal and physical, which impacted on how they deliver care at times. As we could not meet required care needs, we handed in our notice.