Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care for your father!