Thank you so much for your kind and thoughtful feedback. We truly appreciate your recognition of our team's dedication, care, and professionalism means a great deal to us. Our carers strive every day to provide compassionate, reliable support, and it's heartening to hear that their efforts shine through in their interactions with your mum.We also take your concerns about travel time and wheelchair assistance very seriously. To ensure punctuality, we will remind all carers to take extra time for potential delays when using public transport or company vehicles. Additionally, though carers are trained, we will reinforce training on safe wheelchair manoeuvring, particularly through doorways, to guarantee your mum's comfort and safety at all times. Your feedback is invaluable in helping us improve, and we're committed to making these adjustments to deliver even better care. Please don't hesitate to reach out if you have any further suggestions, we're always listening.