Thank you for your kind words and for sharing your experience. It means so much to us to know that we were able to support your brother in a way that made a real difference. We understand how important it is to provide not just practical help, but also kindness and reassurance, so hearing that our carers formed a genuine connection with your brother is truly heartwarming. We're especially touched that you remember the moment when our care professional stayed with him at the hospital-it's these little things that matter most. Your feedback is really appreciated, and we're so glad we could be there for your family.