Thank you so much for sharing your thoughtful feedback! We're so pleased to hear that the planning process went smoothly and that both the introduction of the carers and their ongoing support have been a positive experience for your parents and family. It's wonderful to know that the carers have been able to integrate seamlessly into your parents' routine and provide the help and companionship they need. We truly appreciate your kind words about our team, especially the care development lead and the lead customer care manager. We'll be sure to pass on your thanks to the carers as well they're a vital part of what we do. We look forward to continuing to support your family and are grateful for the trust you've placed in us!