Thank you so much for your thoughtful and heartfelt review. We're deeply sorry to hear about your mum's struggles, but we're so glad that the East Midlands Care Agency Services (EMCAS) team has been able to provide her with the care and support she needs during such a difficult time. It's wonderful to hear that she feels comfortable and trusts her carers, and that the team has respected her privacy and dignity. We understand how challenging it must be for you being far away, and we're so happy to know that you can have peace of mind knowing that your mum is in such capable and compassionate hands. Your kind words mean a great deal to the entire EMCAS team, and we will continue to do our best to support both you and your mum. Thank you for sharing your experience, and please don't hesitate to reach out if you need anything further.