Thank you so much for your thoughtful feedback. We truly appreciate your recognition of our commitment to professionalism, attention to detail, and personalised support. Building a strong connection with the User and ensuring their safety, comfort, and well-being is at the heart of what we do. We're also glad that our note-taking, communication, and collaboration with other providers have been helpful to you. Your kind words mean a lot, and we're always here to provide the best possible care.