We're delighted to hear that your mum is receiving good care and that the team has been able to address the issues raised. It's wonderful to know these changes have made a positive difference for your parents. We truly appreciate your kind words about our office staff-they strive to be as supportive as possible. Please don't hesitate to reach out if there's ever anything more we can do to assist your family. Your feedback helps us continually improve, and we're grateful for your partnership in your mum's care.