Thank you so much for sharing your experience with us. We're delighted to hear that your son enjoys the support from our carers and that you feel we do our best to accommodate your preferred hours and staff.We understand that it can take time to get used to an agency, and we're so pleased that our team has been able to adjust calls and provide regular carers to suit your needs. Flexibility and personalised care are incredibly important to us, and it's great to know that you've experienced that.