Thankyou for taking the time to review our service. 11 months into providing care we received a report of 2 carers sleeping on duty. We followed our policies & procedures & both were suspended immediately,pending investigation. Following our policy we reported this ourselves as a safeguarding issue & the enquiry was closed because all procedures were followed. Both carers dismissed after investigation. We were unable to Spot Check night shifts as permission was declined, citing CCTV is monitored by parent & she would report any issue. As requested by parent all movements & sounds made by SU are recorded on the app, including time & action. eg 00.28 Teeth grinding 5 sec, Head shaking, Oxygen saturation 94% Heart rate 63.  So constant phone use is expected for this degree of recording. All carers were experienced & trained in complex care. 28day Notice was given in August 2024 but only ended Feb 2025. If you would like further clarification please call our office. Best wishes from Valour