Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you felt supported and well-informed throughout, and that our carers made a positive impression with their professionalism and warmth. It means a lot to us to know that your grandma was in good hands and that you felt confident in the care provided. If there's ever anything more we can do, please don't hesitate to reach out. Thank you again for trusting us.