Thank you so much for your kind and thoughtful words. We are truly delighted to hear that our day and night staff have been providing brilliant care for your dad and supporting him to remain at home. It's incredibly rewarding to know that their upbeat yet calm approach has made such a positive difference for your family.Excellent communication and acting swiftly when needed are key parts of our care approach, so it's wonderful to hear that you've experienced this. I will make sure to share your lovely feedback with everyone involved - they will be so pleased to know their dedication is appreciated.