Thank you, for taking the time to provide your feedback and for recognising our carers' high standards. We're sorry to hear about the issues you've encountered and want to assure you that we have already taken steps to address them - We have added extra tasks to the care plan and communicated with our team that consistency is vital. Additionally, we will endeavour to schedule carers your mum is most comfortable with to provide a more familiar experience. Please do contact us, anytime, if you want to chat further.