Thank you for your feedback! We're really pleased to hear that you've found the service good so far and that you've had no complaints. That's always encouraging to hear.We also appreciate you raising your concerns about the rota and care notes. We understand how important it is to receive information in a clear and consistent way. While rotas are sometimes reissued to reflect even minor updates, we'll review this to ensure it's not causing unnecessary confusion. Regarding the care notes, we're sorry to hear you've only received them once. We'd be happy to arrange for you to receive them on a regular basis as requested.Please don't hesitate to contact your local care team so we can make sure these preferences are updated for you.Warm regards,The Hartwig Care Team