Firstly please accept our heartfelt condolences on the passing of your mother.  We are very sorry for your family's loss.  Secondly, thank you so much for taking the time to write such a lovely review.  We pride ourselves on our carers who genuinely care about the people we support.  Compassion and empathy are vital aspects of providing excellent, personal centred care, and these are qualities we look for when hiring.  We wish you and your father all the best.