Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that you feel well cared for and that our carers are treating you with kindness, respect, and compassion. It's wonderful to know they go the extra mile to help with tasks like laundry when they can.We also really appreciate your honest feedback about visit timings. We understand how frustrating it can be when we arrive later than expected. While emergencies do occasionally impact the schedule, we absolutely agree that communication is important, and we will work on improving this going forward. Thank you again for your thoughtful comments, and hopefully we can improve to gain that 100% from you.