Thank you for taking the time to share your feedback. We take all concerns seriously and are committed to providing the highest quality of care.We are aware of the matters you have raised and are currently conducting a thorough internal review in line with our complaints process, following communications between yourself and our Central Quality Team. Our priority is always to ensure the best possible care and support for those who rely on our services, and we encourage open communication in addressing any concerns. If you would like to discuss this matter further, please reach out to us directly and we would be happy to speak with you.