Thank you so much for your thoughtful and detailed review. We're so pleased to hear how well your mum is getting on with her carer - it's lovely to know that her gentle and professional approach has helped your mum feel comfortable and supported in her own home. Encouraging independence while being ready to lend a hand is exactly the balance we aim for, and we're delighted it's making a difference. We're also really glad to hear you've found our communication and accessibility helpful - your feedback means a lot to the whole team. Thank you again for your kind words and trust in us.